Return & Refund Policy

Return Eligibility and Timelines

My Store accepts returns on most purchases within 30 days from the date your order is delivered. This 30 calendar day return period is the standard timeframe unless a different duration is required by law or specified for particular products.

To be eligible for a return, items must meet all of the following criteria:

Remain unused and in their original condition
Include the original packaging and any accessories if applicable
Be accompanied by valid order information
Be returned within the 30-day timeframe

Please note that products damaged due to improper use or returned in unacceptable condition will likely be excluded from return eligibility. Additionally, some items may be non-returnable where permitted by law.

How to Initiate a Return

Before you send any items back, please contact My Store to start the return process. Your return request should include:

Your order number
The product you wish to return
Your reason for the return
Photographs or evidence if the item is defective, damaged, or incorrect

After reviewing your information, we will guide you through the next steps tailored to your situation.

Returns for Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, notify us as soon as possible. We may request photos or further details to evaluate the issue. Qualified returns for such items may result in a suitable resolution, including replacement, refund, or alternate options.

Refund Process and Timeline

Returned products may be inspected before any refund is approved. Once approved, refunds will be issued using the original payment method. Please allow 5–10 business days from refund approval for the funds to appear in your account. Additional time may be needed depending on your bank or payment provider.

Return Shipping Costs

Customers are generally responsible for return shipping expenses if the return is due to a change of mind or personal preference, unless stated otherwise.

In cases where items are faulty, damaged, or wrongfully sent, My Store will provide return shipping arrangements in compliance with applicable laws.

Note that original delivery charges are typically non-refundable unless required by law.

Exchanges and Replacements

If you wish to exchange an item or receive a replacement, contact us before returning your purchase. Exchanges depend on product availability and appropriate arrangements will be made accordingly.

Order Cancellations

You may request to cancel your order within 24 hours of purchase, provided that the order has not advanced significantly in processing or fulfillment.

Once an order has shipped, cancellation is no longer possible, though you may still be eligible to initiate a return per this policy.